Today I tried to eat at Pizza Hut Kia Theater. Tried because I never even got to order.
The store at the Kia theater block had two doors since it was on a corner. I went through the one opposite Rustan. Knowing their system, I paused at the door and waited for a few seconds for someone to show me my table. Since no employee approached, I proceeded inside and looked around for a small table since I was dining alone (I have these spur of the moment ideas like I want to eat there). No small table so I sat at a table set for four near the other door opposite of Manhattan. Still nobody approached.
I watch a man approach the drink counter. There was nobody there to help him so he goes inside. That was when two employees approach and talk to him guiding him out of the counter area. Still, nobody comes near me.
I examine the promo stand on the table. One side showed that they were serving halo-halo (a mix of fruits, gelatinous ingredients, milk, sugar and ice plus maybe ice cream or custard). The other side exhorted a Pepsi Spire. I wanted to ask what was special about it but none of the staff paid me any attention.
I signal one of the girls entertaining guests who wanted to order take out. She came over and asked if I needed assistance. I told her that I wanted to order and that nobody had entertained me yet. She brings me a menu and a glass with three bread sticks. Then she went off again.
Finally, I had made my choice. So I laid the menu on the table and waited again. The bread sticks helped a bit. All this time, I was staring at the cashier area where a man and a woman stationed themselves. I thought either one of them was the manager.
Then I noticed two guys come in. One of the servers motioned them to a table and gave them a menu. I ran out of bread sticks. The server came back for the order of the two guys.
That was when I got up. I asked for the manager and lo, I was right. It was the man. I gave him my complaints and told him nobody came to take care of my order and the servers even got the order of people who came later than me. Calmly, he asked for my order.
The nerve of this guy! He did not even apologize for the bad behavior of his staff.